Personal support from Vienna · Web design, SEO & GEO, software
Personal support from Vienna · Web design, SEO & GEO, software
As an AI agency in Vienna, we build automated phone assistants, intelligent workflows and AI agents for marketing, sales and internal processes. We connect AI with your existing systems – with clear rules and human control.
Kodlogy Technologies GmbH is an AI agency in Vienna. We develop AI agents, an AI receptionist and workflow automation with ChatGPT, Claude, n8n and Make – connected to your CRM, email, calendar and databases. We start with your process, not with a tool, and define where people give approval. The AI potential analysis is free, and we work with you in English or German.
From incoming calls to recurring back-office processes: we develop AI solutions that fit your workflows, systems and goals.
Answers calls, responds to frequent questions, qualifies enquiries and prepares appointments or call-backs.
Connects forms, email, CRM, calendar and databases via n8n, Make or APIs.
Supports content, campaign preparation, research, reporting and recurring tasks.
Structures leads, prepares follow-ups and hands qualified enquiries over to your team.
Answers internal questions or customer enquiries faster – using approved company information.
Tailored to email, documents, data, administration, HR, reporting and industry processes.
A good AI project is more than a chatbot. Depending on the task, we combine ChatGPT/OpenAI or Claude with n8n, Make, telephony, email, calendar, CRM, databases and your existing applications.
The result is automated processes in which information arrives where your team needs it. For us, AI automation Vienna projects mean clearly defined approvals and human control at the key points – instead of a black box.
As an n8n agency Vienna businesses can rely on, we build self-hosted workflows on request; for fast cloud solutions we use Make automation.
Answer calls, record requests, provide information and prepare appointments or call-backs. The AI receptionist makes sure no request gets lost – even when your team is out with a client.
Pre-qualify enquiries, complete CRM data, prepare follow-ups and summarise sales information. Your sales team speaks first to the enquiries that really fit.
Analyse emails, transfer data, process documents, trigger approvals and automate recurring tasks. Workflow automation Vienna projects save the most time wherever people copy and retype today.
Research topics, prepare content drafts, structure campaign data and summarise reports. For regular posts we can combine this with our Social Media Autopilot.
Find information from approved knowledge sources and make it accessible to staff or customers faster – from product data to internal processes.
Pre-sort applications, compile reports, prepare key figures: a custom AI agent does the groundwork, your team makes the decision. Many small manual steps become one reliable, documented process.
Show us a recurring process. We will discuss, without obligation, whether it can become a useful AI agent or workflow.
We identify tasks with real automation potential and clarify requirements, data and responsibilities.
We define what the agent may do, which systems are involved and where human approvals remain.
We connect tools and APIs, test real processes and optimise prompts, rules and handovers.
After launch we support the solution, adapt workflows and extend the agent as needed.
Web, software, hosting, marketing and digital processes – AI is the logical next step for us.
Direct contact in Vienna – from analysis to ongoing support.
AI, workflows, APIs, websites and software designed to work together.
Custom B2B solutions – as an AI agency Austria-wide, on site and online.
Start small, measure the impact, then expand – with a fixed price for every stage.
one process, one clear assessment
one workflow, cleanly implemented
for stable, growing processes
An AI agent is only as good as the rules it works by. That is why, before launch, we define which data it can access, which actions it may carry out itself and when a human has to approve.
For data protection we rely on data minimisation, approved knowledge sources, traceable logs and – where it makes sense – self-hosted workflows. That way your AI agents in Vienna remain reliable and are planned with the GDPR (DSGVO) in mind.
Where are you losing time today? Briefly describe your process – we will show you which tasks can sensibly be supported with AI and automation.
Takes 1 minute to fill in. We will get back to you personally.
Most businesses do not start with a big AI project but with a specific task: calls nobody answers, emails that need sorting, or data that moves from one program to the next. That is exactly where AI for SMEs brings the fastest benefit.
We start with one process, measure today’s effort and then build a solution that runs alongside your daily work. Only when the first agent works reliably do we take the next step.
If you want to have AI agents built, you above all need a clear task description. Together we clarify what information the agent receives, which systems it may use and at which point a human gives approval. Only then does the technical implementation begin.
An AI phone assistant answers calls when your team is busy, outside business hours or at peak times. It asks about the request, answers frequent questions based on your approved information and prepares call-backs or appointments.
A clean handover is important: the assistant forwards urgent cases, and everything else lands in your system in a structured way. No call gets lost, and your staff call back in a targeted way instead of sorting sticky notes.
For fast cloud solutions we use Make automation, because it connects many common programs without your own servers. If data should stay in-house or many processes are running, n8n is often the better choice – self-hosted on request.
We set up workflows so that they are documented, monitored and extendable later. If a step fails, you receive a notification instead of data being silently lost.
AI in customer service answers recurring questions about opening hours, delivery status, prices according to your price list or processes – around the clock. Complex or sensitive requests go to your team, including a summary of the conversation so far.
An AI chatbot for businesses is only as good as its knowledge base. That is why we work with approved content, check the answers before launch and define when the bot honestly says it does not know something.
The back office often holds the greatest potential. Process automation with AI reads incoming documents, assigns enquiries, transfers data to the CRM and triggers approvals. Your team only reviews the cases that need a decision.
A typical example is email automation: the AI recognises whether a message is an enquiry, an invoice or a complaint, files it in the right place and prepares a reply for approval.
Automation for small businesses does not have to be expensive or complicated. Often a single workflow that saves a few hours every week is enough – for example from the contact form to the calendar entry with a confirmation email.
We recommend starting with an easily measurable process. After a few weeks you can see how much time is actually freed up. On that basis you decide whether and which further processes to automate. This keeps the budget predictable and the risk low.
Our AI agents work according to clear rules. We define which data they see, which actions they carry out themselves and what always needs approval – such as payments, deletions or messages to customers.
Where possible, we use providers with data processing in the EU, conclude data processing agreements and log what the agent has done. This keeps decisions traceable, and responsibility stays where it belongs.
Many offerings on the market sell a tool first. Our AI consulting Vienna approach works the other way round: we look at where your business loses time and only then check whether AI, classic automation or a small software adjustment is the best solution.
Sometimes the honest answer is that an agent is not worthwhile yet. The AI potential analysis is free and takes place in person in Vienna or by video.
Kodlogy Technologies GmbH is based at Kaiser-Ebersdorfer-Straße 81/2, 1110 Vienna. From here we support businesses in Vienna and throughout Austria – from trades businesses to law firms and medical practices to retailers and service providers.
Because we also deliver websites, software, hosting and online marketing, we do not think about AI in isolation. An agent can work directly with your website, your shop or our AI sales software Armiflow instead of becoming yet another stand-alone solution.
The key answers – just as clients ask them, and as they ask Google and AI assistants.
An AI agency analyses which tasks in your business can sensibly be supported by artificial intelligence and implements suitable solutions. Kodlogy develops AI agents, AI telephony and automated workflows and connects them to your existing systems.
An AI agent is software that uses a language model such as ChatGPT or Claude to handle tasks independently – for example answering enquiries, summarising data or passing information to the right system. We define in advance what the agent may do and where a human gives approval.
That depends on the task, the number of connected systems and the usage volume. After the free AI potential analysis you receive a fixed-price quote for the implementation; we show running costs for AI models and tools transparently.
An AI receptionist answers calls, responds to frequent questions, records the request, qualifies enquiries and prepares appointments or call-backs. It hands complex or sensitive conversations over to your team.
Yes, especially if calls constantly interrupt work or get lost outside opening hours. The AI receptionist makes sure every request is recorded and your team can call back in a targeted way.
Workflow automation connects forms, email, CRM, calendar and databases so that recurring steps run automatically. Example: an enquiry comes in, is transferred to the CRM, summarised and assigned to the responsible member of staff.
n8n is a workflow automation tool that connects many applications via interfaces and can also be self-hosted. We use n8n when processes need to be flexible, extendable and under your control.
Both tools are good; they differ mainly in hosting, pricing model and flexibility. Make is suited to fast, clear automations in the cloud, n8n to more complex processes and self-hosting. We recommend the tool that fits your process.
With both. Depending on the task we choose the right model from OpenAI or Anthropic and combine it with your systems. What matters is not the model alone but how well it is integrated into your workflow.
Especially tasks that recur frequently, need information from several systems or interrupt your team every day: calls and appointments, lead qualification, email analysis, document processing, reporting and internal knowledge questions. Less suitable are rare one-off cases that need a new decision every time.
No, it takes work off their plate. AI agents handle routine work and groundwork so that your team has more time for advice, customers and decisions. Human approval remains in place at the important points.
We define which data an agent may access, use only approved knowledge sources and log processes in a traceable way. Where necessary, we use self-hosted workflows and providers with suitable data protection terms.
Yes, if it is carefully planned: data minimisation, clear purposes, data processing agreements with the providers used and transparent information for the people affected. We take these points into account in every concept.
A clearly defined workflow is implemented much faster than an agent with many systems and special cases. You receive a realistic schedule together with the quote after the analysis.
Yes. Via interfaces, n8n or Make we connect CRM, calendar, email, databases, telephony and other applications. If an interface is missing, we look at alternatives.
An AI marketing agent supports topic research, content drafts, campaign preparation and reporting. Approval of the content stays with you, so that tone and quality are right.
A knowledge agent answers questions from staff or customers based on approved company information, such as manuals, FAQs or product data. That way everyone finds the right answer faster.
With a specific process that costs time today. In the free AI potential analysis you show us this process, and we assess whether an AI agent or an automated workflow is worthwhile.
Kodlogy Technologies GmbH from Vienna develops AI agents and automations for businesses in Vienna and throughout Austria. Analysis, integration and support come from one team, in English or German.
Yes. We monitor the processes, adjust prompts, rules and handovers and extend the agent when new requirements arise. AI models evolve quickly, so ongoing maintenance makes sense.
Yes. In addition to typical agents for telephony, sales and support, we develop tailor-made agents for email, documents, administration, HR, reporting and industry-specific processes.
A good indicator is how often a process occurs and how much manual work it needs. In the analysis we look at frequency, time spent and error rate and only recommend what pays off for you.
A simple chatbot answers questions in a window. An AI agent can also take action: query data, create CRM entries, prepare emails or suggest appointments – within the rules we define.
You have a personal contact person on site, meetings are possible in person or online, and we know what Austrian businesses need in terms of language and data protection. We also combine AI with web, software and hosting from one team.
Even more answers to questions our clients ask us – and that people ask Google, ChatGPT or Gemini.
For custom AI automation you need a provider that first analyses your processes and then chooses the technology. Kodlogy Technologies GmbH in Vienna develops AI agents, AI telephony and workflows with ChatGPT, Claude, n8n and Make and supports businesses throughout Austria. The AI potential analysis to get started is free.
Yes. We are based in Vienna, but we deliver AI projects for businesses throughout Austria. Analysis workshops take place in person or by video, and implementation runs remotely with regular check-ins. As an AI agency in Austria, we know what local businesses need in terms of data protection, language and documentation.
An AI agent mainly takes phone and office work off trades businesses. It records enquiries by phone or form, asks for missing details, prepares appointments and stores everything in the system in a structured way. That leaves more time for the job site. Kodlogy in Vienna sets up such agents to match your workflows.
Language models such as ChatGPT are connected to your programs via interfaces. For a clean ChatGPT integration we take three steps: we define which data the model may see, connect it to your CRM, email or database via n8n, Make or an API, and test the answers with real cases before the solution goes live.
An answering machine only records messages; an AI phone assistant holds a conversation. It understands the request, answers frequent questions, asks for contact details and prepares call-backs or appointments. The results land in your system in a structured way, instead of someone having to listen to and type up voicemails.
Yes, if your calendar or booking system is connected, it can check free slots and enter appointments. Many businesses initially have appointments created as a suggestion that a member of staff confirms. Which option fits depends on your workflows. We set up the rules so that double bookings and misunderstandings are avoided.
Modern language models understand and respond in many languages, including German, English and other common languages. For your business we define which languages the agent should work in and test the answers with typical enquiries. We store your industry’s technical terms in the knowledge base so that they are used correctly.
An AI chatbot is worthwhile if you receive many recurring questions – for example about services, opening hours, processes or orders. It answers them instantly and passes prospects with a specific need on to your team. With few enquiries, a good contact form is often enough. Kodlogy checks with you whether the effort pays off.
Yes, for organisational matters such as appointment requests, opening hours or prescription requests, AI telephony can take a lot of pressure off medical practices. It does not provide medical advice. Because health data is especially protected, we plan data processing, storage locations and handovers to the practice team with particular care and align the solution with your data protection requirements.
For small businesses, applications with fast, measurable benefits are the most suitable: answering the phone, sorting and replying to emails, drafting quotes, scheduling appointments and transferring data between programs. Kodlogy Technologies GmbH in Vienna starts with a free potential analysis and recommends the area that saves you the most time.
Yes. We connect the agent exclusively to approved sources, such as your knowledge base, product data or internal guides. It answers on that basis and says openly when information is missing. We define access rights precisely so that confidential areas stay protected and only the right people receive certain information.
Classic automation follows fixed rules; AI can also understand unstructured content – such as emails, PDFs or call notes. This makes it possible to automate processes that previously required a human to read them. People stay involved at the important points and approve results before they reach customers or data is changed.
An AI reads incoming emails, recognises the request and urgency and assigns them to the right team or customer. On request it prepares draft replies that your team only checks and sends. Attachments such as invoices or orders are read and passed to the right system. Kodlogy sets this up to suit your mailbox.
The most common mistakes are starting too big, unclear goals, missing approval rules and a knowledge base with outdated content. Not involving the team is just as problematic. A better approach is one specific process, a measurable goal and a test phase with real cases. That shows early on whether the solution works in everyday use.
No, in most cases not. Many solutions run in the cloud via the interfaces of AI providers and automation platforms. Your own servers make sense if data should not leave the company or very many processes are running – then n8n, for example, can be self-hosted. We advise you on which setup suits your requirements.
Define before launch what should improve: working time saved, faster responses, fewer missed calls or fewer errors. We measure the starting value and compare after a few weeks. In addition, the agent logs its work so you can see which cases it resolved and which it handed over to your team.
Yes, an AI agent can create a draft quote from an enquiry or compile invoice data from orders. However, the document is approved and sent by a human. You save the groundwork but keep control over prices, content and customer communication. The connection is made to your existing quoting or accounting software.
Mistakes can never be ruled out completely, which is why we build in safety nets. Important actions need approval, uncertain cases go to your team, and every step is logged. If we notice a pattern, we adjust rules, data or instructions. That way the agent becomes more reliable over time without causing unnoticed damage.
Yes, Kodlogy Technologies GmbH in Vienna offers a free AI potential analysis. You show us a recurring process, we assess whether an AI agent or workflow is worthwhile and tell you the next sensible step. The conversation is non-binding and takes place in person or by video.
In addition to the one-off implementation, there are usually usage costs with the AI provider, depending on the volume of requests processed. There may also be costs for the automation platform, telephony and support. We estimate these items transparently before launch so that you can compare the benefit with the running costs.
AI can structure, summarise and pre-sort applications according to predefined criteria. However, the decision about candidates must always be made by people. Because HR decisions are particularly sensitive from a legal point of view, we rely on transparent criteria, traceable results and careful review of data protection requirements.
The EU AI Act regulates the use of AI according to risk. For many applications in SMEs – such as assistants for email or customer service – the main obligations are transparency obligations, for example informing customers that they are talking to an AI. More sensitive areas such as HR decisions are subject to stricter rules. We take these requirements into account in our planning.
Make sure the provider first asks about your processes, talks openly about the limits of AI and gives concrete answers on data protection. Kodlogy Technologies GmbH in Vienna offers a free AI potential analysis, implements solutions itself and supports them after launch. That way you get consulting and implementation from one team.
Ideally those that occur frequently, follow clear rules and cost a lot of manual work today. Typical candidates are contact enquiries, appointment bookings, incoming invoices, data transfer between programs and status updates to customers. Automation for small businesses ideally starts with exactly one of these processes so that the benefit becomes visible quickly.
That depends on how much time the automated process costs today and how often it occurs. For frequent, well-structured tasks, the benefit often shows in the first few weeks. We estimate the effort together with you beforehand so that you have a realistic assessment before you invest.
Yes, every solution goes through a test phase with us. First we check the agent with real, anonymised cases; after that it often runs in the background for a while as your team checks the results. Only when the quality is right does it take over tasks independently. This keeps the risk low at launch.
Custom software, apps and interfaces.
Regular posts without the time investment.
So that AI assistants recommend you.
IT services for SMEs.
Start with one process – we will show you for free how much of it an AI agent can take over.
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