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Reference · Consumer help website

Consumer help website Austria: website for Konsumentenretter

For Konsumentenretter, a nationwide Austrian point of contact for reclaiming unlawful loan processing fees and losses at unlicensed online casinos, Kodlogy designed a consumer help website that explains a complex legal topic simply and trustworthily.

Verbraucherhilfe Website Österreich: Website für Konsumentenretter auf Desktop, Tablet und Smartphone – Referenz Kodlogy

In brief: consumer help website Austria

A consumer help website in Austria has to reach people who are sceptical and unfamiliar with the law – and still encourage them to take the first step. For Konsumentenretter, Kodlogy Technologies GmbH from Vienna built a website that explains two claim areas clearly and guides visitors straight to the free claims check.

Project profile

Consumer help website Austria at a glance

Konsumentenretter

Client

Consumer help / enforcement of claims

Industry

Throughout Austria

Location

Website (web design)

Project type

Our services in this project

Starting point

A legal topic that affects many – and that hardly anyone tackles alone

Konsumentenretter supports consumers throughout Austria in two areas: loan processing fees that are unlawful according to the case law of the Supreme Court (OGH), and losses at online casinos without an Austrian licence. The legal work is handled together with partner lawyers; according to the website, free of charge and without litigation risk for those affected.

The challenge: the topic sounds complicated, and many people are wary of offers on the internet. The website therefore had to explain in plain language why claims can exist, how the process works and why the model carries no financial risk for those affected.

Wireframes and sketches for a website layout
Implementation

How the consumer help website was built

A clear message in the hero: “Your money. Back – where you are entitled to it.” Below it, the two notes free of charge, without litigation risk and nationwide, plus a prominent button for the claims check.

Two areas, two tiles: Unlawful loan processing fees and losses at unlicensed online casinos are kept separate and explained in a few sentences. Visitors immediately recognise which area applies to them.

Process and trust: A process section shows how a case is submitted. Four arguments – no risk, legal strength, Supreme Court case law and digital handling – answer the most important objections before they arise.

Digital from the start: The website emphasises that documents are uploaded online and the power of attorney is signed digitally. Responsive design ensures that the entire journey works well on smartphones too.

Do you explain a complex offer online?

We translate difficult topics into clear websites that build trust – with a fixed-price quote after the initial consultation.

For your industry

What a website for consumer and legal topics must deliver

When money and law are involved, trust decides. These building blocks matter:

Plain language

Technical terms are explained briefly; each paragraph answers exactly one question of the people affected.

Name the legal basis

A reference to the relevant case law makes it clear why claims can exist.

Address risk openly

Explaining when costs arise and when they do not removes one of the biggest worries.

A step-by-step process

A clear process from submission to settlement gives guidance and lowers the barrier.

Make partners visible

The cooperation with law firms should be clearly recognisable.

Take data protection seriously

With sensitive documents, secure forms and an understandable privacy policy are a must.

Process

How your project with Kodlogy works

01

Initial consultation

We clarify goals, target group, content and budget – free of charge and without obligation.

02

Concept & design

Page structure, copy and design draft, tailored to your industry.

03

Implementation

Responsive WordPress website with forms, legal texts and SEO basics.

04

Launch & support

Go-live, training and, if you wish, maintenance, hosting and SEO.

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Request a website for an offer that needs explaining

Briefly describe your offer and your target group – we will get back to you with an honest assessment and a proposal.

Free initial assessment

Takes 1 minute. We will get back to you personally.

Kodlogy – Quick enquiry (EN)
Frequently asked questions

FAQ about consumer help websites in Austria

The key answers – the way customers, Google and AI assistants ask them.

With plain language, an understandable legal basis, openness about costs and risk, visible partners and complete mandatory information. Design and texts must look serious, not sensational.

By having each section answer exactly one question: Does this affect me? Why do I have a claim? What do I need to do? Short paragraphs, subheadings and a clear process help.

Often, yes. When it comes to a few clearly defined topics, a well-built landing page leads visitors straight to an enquiry. More at one-page website & landing page.

Yes, with an encrypted connection, protected upload forms and clearly regulated data processing. We clarify which solution fits in a conversation.

That depends on the scope, forms and content. Kodlogy builds websites from €599; you receive the exact fixed-price quote after the free initial consultation.

With content that answers the real questions of the people affected, clean technology and clear, verifiable information. Details on the page SEO & GEO agency Vienna.

Yes. The website is built on WordPress. After a short training session you can add new claim areas, texts or notices yourself.

Very important. People who want a possible claim checked want to know in advance what to expect. A process in a few steps – submit your case, review, settlement – removes uncertainty, answers typical questions and lowers the barrier to the first click.

Use the form on this page, email support@kodlogy.at or call +43 660 540 3636. The initial consultation is free and without obligation. We work in English and German.

Ready to present your offer clearly?

Web design for legal services, from a consumer law website to a claims check landing page – clear user guidance and well-thought-out texts, with personal support from Vienna.